Service Availability

Broad Brook Heating & Cooling Inc Service Availability

COVID has affected our economy with supply chain & labor shortages. Not immune from these circumstances, Broad Brook Heating & Cooling Inc has responded to the new economic realities and modified our service availability. In order to both protect and preserve our workforce, our after hours availability is now reduced to certain clients and the times for which we can provide service.

Your understanding and patience in these circumstances is appreciated.

HEATING & COOLING SERVICES

MON - FRI : 8AM - 5PM
SAT: APPOINTMENT ONLY
Regular Service Hours
Open to the general public, based on availability.
MON - FRI : 5PM - 10PM
SUN & HOLIDAYS : 8AM to 10PM
EXTENDED SERVICE HOURS AVAILABLE ONLY FOR:
Current Broad Brook Heating & Cooling Inc Club Members
Previously Enrolled Broad Brook Heating & Cooling Inc Enhanced Service Plan Clients
< 2yr old Htg or Clg System from Broad Brook Heating & Cooling Inc
Recent repair warranty service
*LIMITED ACCESS ONLY FOR SERVICES RELATED TO YOUR PERSONAL SAFETY OR PROPERTY DAMAGE ONLY*
LIMITED PHONE SUPPORT ONLY for all others
MON - SUN & HOLIDAYS : 10PM - 8AM
LIMITED PHONE SUPPORT ONLY for URGENT QUESTIONS related to your personal safety or property damage related to an HVAC issue - OTHERWISE, PLEASE REALIZE THAT OUR TECHS NEED TO WORK IN THE MORNING AND ARE SLEEPING

Please Note: Manpower to justify dedicated after hours personnel for afternoon or midnight shifts are unavailable. In addition, there is not enough demand to justify offering such shifts. Therefore, the same techs that provide service during regular, daytime service hours are the only ones available for our extended service hours. In order to prevent these hard-working techs from burning out, access to extended service hours is a benefit limited to clients that have previously invested in a Broad Brook Heating & Cooling Inc Club membership or an Enhanced Service Plan.

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